Our Customer Service Team is ready to serve you. Listed below is the information for each department and the needs they can assist you with.
Sales & Product Information
Phone: 1-888-368-1336
Monday thru Friday – 8 a.m. to 5 p.m. PST
Saturday & Sunday – 8 a.m. to 5 p.m. PST
Existing Orders, Returns
& Cancellations
The Thomas Kinkade Studios
18715 Madrone Parkway
Morgan Hill, CA 95037
Phone: 1 (888) 368-1336
Monday thru Friday – 8 a.m. to 5 p.m. PST
Saturday & Sunday – 8 a.m. to 5 p.m. PST
Frequently Asked Questions
Most Open Edition Thomas Kinkade Studios Artwork ships within 1 to 5 business days. Because they are custom-made and hand-crafted, Thomas Kinkade Studios Limited Edition canvases may take 5 to 10 business days to ship. Shipping times vary by title, and the exact processing times for Thomas Kinkade Studios products are available on the sales page for each title.
Some Thomas Kinkade Studios coupons and special promotional offers will be automatically applied at checkout, whereas other offers require entering a coupon code during the checkout process. Please be vigilant about checking your Shopping Cart total before submitting your order to ensure that your coupon or promotional offer has been applied. If you feel that there has been a problem in processing the discount, please contact our Order Management Team at 1 (888) 368-1336.