Listed below are the questions most commonly asked by Thomas Kinkade Studios Collectors. If you do not find the answer to your question here, please our contact our Customer Service Team at 1-888-368-1336 or contact us online here.
How do I place an order?
There are three ways to purchase Thomas Kinkade Studios Artwork.
Shop Online – Visit the Official Thomas Kinkade Studios Online Store.
By Phone – Call our Customer Service Team at 1-888-368-1336, Monday through Friday between 7 a.m. and 5 p.m. PST.
Visit Your Local Thomas Kinkade Studios Gallery – Your local Thomas Kinkade Studios Gallery offers a wide selection of Limited Edition and Open Edition Thomas Kinkade Studios Artwork. To find your nearest gallery, click here.
Please contact our Order Management Team 24/7 at 1 (888) 368-1336 or online here.
For general questions about Thom’s Artwork and Thomas Kinkade Studios products, call us at (888) 368-1336 or visit your local Thomas Kinkade Studios Gallery.
View our Gallery Locator, or call our Customer Service Team at 1-888-368-1336.
The Corporate Offices of the Thomas Kinkade Studios are located at 18715 Madrone Parkway, Morgan Hill, CA 95037.
We take great care in packaging your Thomas Kinkade Studios Artwork purchase, using the most durable materials and packing systems available. Our packaging standards are higher than what you would typically experience in an online retail setting because we want to give you a superior buying experience. We use our volume discounting with the world’s premier logistics companies to provide you with the lowest shipping costs available. Many variables factor into the price of shipping your Thomas Kinkade Studios Artwork, such as product size, product weight, ship-to location, and your desired delivery time frame. To obtain an exact shipping price for your purchase, please build your product in our Shopping Cart system, and your shipping quote will display.
Yes, ThomasKinkade.com will accept orders from most countries, but please read our shipping policy prior to placing your order.
We will replace the product within the first thirty days of receipt of your order if a product is defective due to shipping damage or manufacturing defects. Please refer to our Return Policy for more information.
If you have created an account, you may check your order status in the “My Account” section or call our customer care team at 1 (888)-368-1336.
Yes, you will receive a notification email when your order ships. This e-mail will include tracking information for your shipment.
You can cancel an unshipped order call our Order Management Team at 1 (888) 368-1336.
Limited Edition Artwork is the most sought-after and highest-valued type of Thomas Kinkade Studios Art available. Limited Edition Thomas Kinkade Studios paintings are numbered and produced in very limited quantities. They carry various embellishments and attributes which denote them as Limited Edition. Open Edition Thomas Kinkade Studios Artwork is generally produced year round and includes gifts, collectibles, and other home decor. For additional information about Limited Edition and Open Edition Artwork, click here.
There are subtle differences between each type of Thomas Kinkade Studios Limited Edition Artwork. These differences, which include embellishments and fine attributes, affect the collectibility and desirability among Thomas Kinkade Studios collectors and fans. For a full description of the hallmarks of each edition, click here.
For a period of six years, Thomas Kinkade Studios painted under the brush name of Robert Girrard. This anonymity allowed him the freedom to experiment in style and subject matter and to explore with palette, brush strokes, and broken color. He employed techniques utilized by the French Impressionists, techniques which have influenced the style that has become world-renowned through The Painter of Light™. For more information Robert Girrard images, click here.
Thomas Kinkade Studios Limited Edition and Thomas Kinkade Studios Open Edition Artwork have various attributes that demonstrate authenticity. Additionally, all Thomas Kinkade Studios Limited Edition Artwork comes with an individually numbered Certificate of Authenticity, and most Open Edition products come with a non-numbered Certificate of Authenticity. To guarantee that you are purchasing authentic Thomas Kinkade Studios Artwork, buy it only from Authorized Thomas Kinkade Studios sellers. To learn more about authentic Thomas Kinkade Studios Artwork and Authorized Thomas Kinkade Studios sellers, click here.
In order to ensure the integrity of the Limited Edition program, Thomas Kinkade Studios has maintained a policy not to replace lost, stolen, damaged or destroyed Certificates of Authenticity. As such, we urge our collectors to safeguard the COA upon receiving your artwork.
Taxing depends on a few factors. For Open Edition products we only charge sales tax in California and Texas. Limited Edition Art is exclusively distributed by our local Thomas Kinkade Studios Galleries. If your state has a Thomas Kinkade Studios Gallery, you will typically be charged your local sales tax rate for the Limited Edition order you place on www.thomaskinkade.com. For a list of authorized Thomas Kinkade Studios Galleries in your area, click here.
We do keep your name and address for record keeping purposes in accordance with most federal, state and local rules and regulations. We do not keep your credit card information in any database accessible by The Thomas Kinkade Studios. All credit card and payment information is securely maintained by our order processing company, Merchant-E Solutions in accordance with all PCI compliance regulations.
Visit Thomas Kinkade Studios Licensing or call our Customer Service Department at 888-368-1336 for information about the companies that make the particular products you are looking for (i.e. Thomas Kinkade Studios licensed puzzles, calendars, Christmas decorations, etc.).
As a publisher, Thomas Kinkade Studios only sells and distributes new artwork. We encourage you to contact your local Thomas Kinkade Studios Gallery if you are interested in selling your Thomas Kinkade Studios Limited Edition Artwork. They may have a list of interested buyers in your area or may be otherwise able to give you assistance or direction in selling your Thomas Kinkade Studios Limited Edition Artwork on the secondary market.
As a publisher, we do not provide appraisals on Thomas Kinkade Studios Limited Edition Artwork. Because art values are highly dependent on the local market, the current demand for the image, and the availability of the artwork, we recommend that you contact your local Thomas Kinkade Studios Gallery if you are interested in getting an appraisal on your artwork. They may be able to give you a list of reputable art appraisers in your area. Local appraisers best understand the secondary art market in your region and have the ability to give you the best estimate of value for your Thomas Kinkade Studios Artwork.
Some Thomas Kinkade Studios coupons and special promotional offers will be automatically applied at checkout, whereas other offers require entering a coupon code during the checkout process. Please be vigilant about checking your Shopping Cart total before submitting your order to ensure that your coupon or promotional offer has been applied. If you feel that there has been a problem in processing the discount, please contact our Order Management Team at 1 (888) 368-1336.
Most Open Edition Thomas Kinkade Studios Artwork ships within 1 to 5 business days. Because they are custom-made and hand-crafted, Thomas Kinkade Studios Limited Edition canvases may take 5 to 10 business days to ship. Shipping times vary by title, and the exact processing times for Thomas Kinkade Studios products are available on the sales page for each title.