The Thomas Kinkade Company is committed to providing quality products to you, our valued collector. The Thomas Kinkade Company Return Policy is intended to facilitate the efficient and orderly processing of your return requests. Our 30-day money back guarantee enables you to return your purchase for any reason within 30 days after your payment has been processed.
How to Process Your Return
All products intended for return must be authorized by a Customer Service Associate and have a Return Merchandise Authorization (RMA) number assigned to it. Contact our Customer Service Team 24/7 at 1 (888) 368-1336 to receive your RMA.
The Thomas Kinkade Company guarantees that its products are free of manufacturing defects and will gladly replace any item that does not meet product criteria, and the Thomas Kinkade Company will cover all shipping costs in this instance. Thomas Kinkade products are custom-made, and as such, the customer is responsible for shipping costs on items returned for any other reason than manufacture defect.
If you have any questions about the Thomas Kinkade Return Policy, please contact our Customer Service Team at 1 (888) 368-1336 or online here.