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Order Terms & Shipping Policy

  Thank your for taking the time to review our ThomasKinkade.com order terms and shipping policy. It is always our goal to provide quick and quality service to all of our customers. However we ask our customers to understand that most of our items are printed, stretched, highlighted and/or framed to order. We don’t often rush our process as we want to maintain our unusually high quality standards. We primarily ship to U.S. addresses, but are more than happy to service our customers in other countries. If you are asking us to ship outside of the U.S. please take note of our International Shipping Policy below.    

U.S. Shipping Policy

Our products are generally shipped within 1-10 Days, processing time varies depending the specific product order; most fine art products are made to order. Specific processing times are stated on each of product pages.

Shipping Methods

We ship primarily with FedEx unless shipping to a PO Box or APO/FPO Address. Shipping service time does not include product possessing, framing or assembly time. The following services are available for domestic orders:

  • FedEx Ground Home Delivery: 1 – 5 Days, Varies by proximity.
  • FedEx 3Day Express Saver
  • FedEx 2Day
  • FedEx Standard Overnight
  • USPS will be substituted for orders shipping to PO Boxes of APO/FPO addresses. Expedited delivery is generally not available to APO and PO Box locations.

Shipping Charges

Shipping charges are estimated by calculating the size and weight of box(es).   We do our best to consolidate items and pass along our low shipping rates. Now matter how we eventually package and ship your order, what we quote on your order will be the amount you pay. If you are purchasing many bulky items at once, please contact our art consultants at 1-888-368-1336 to discuss possible bulk freight alternatives.

Packaging

Where possible we will try to consolidate products into a single shipment. However, due to the often large and awkward sizes of our art pieces we will ship in multiple parcels. You will not be additionally charged for multiple packages unless, unusual special requests are made.

Shipping to Multiple Addresses

If you need to ship to multiple addresses, please create a separate order for each distinct location.  

Returns

The Thomas Kinkade Company is committed to providing quality products to you, our valued collector. The Thomas Kinkade Company Return Policy is intended to facilitate the efficient and orderly processing of your return requests. Our 30-day money back guarantee enables you to return your purchase for any reason within 30 days after your payment has been processed. Return shipping charges may apply. How to process a return.

International Shipping Policy

Thomas Kinkade Studios is based out of Morgan Hill, CA. For orders shipping outside of the United States we observe the following policies.

Normal Processing Time

Our products are generally shipped within 1-10 Days, processing time varies depending the specific product order; most fine art products are made to order unless stated otherwise. Specific processing times are stated on most product pages.

Possible Additional Processing Time

In some cases, International Orders may require additional processing time prior to shipment as we may need to consolidate multiple items to one location for shipment.

International Pricing

Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.

Import Taxes, Duties and Fees

All import duties, taxes and/or brokerage fees due at the time of delivery are the responsibility of the receiving customer.

International Shipping Methods

We ship primarily with FedEx unless destination requires a different carrier.  Shipping service time does not include product possessing, framing and assembly time. International transit times are estimates from FedEx and are not guaranteed.

  • The following services are available for international orders:
  • FedEx International Economy: 5-7 Days transit time
  • FedEx International Economy: 3 Days transit time

International Shipping Charges

Shipping charges are estimated by calculating the size and weight of box(es).   We do our best to consolidate items and pass along our low shipping rates. If special or unusual handling is required, additional freight charges may apply, however customer will be notified prior to any additional fees.

Packaging

Where possible we will try to consolidate products into a single shipment. However, due to the often large and awkward sizes of our art pieces we will ship in multiple parcels. If you are purchasing many bulky items at once, please contact our art consultants at 1-888-368-1336 to discuss possible bulk freight alternatives.

Shipping to Multiple Addresses

If you need to ship to multiple addresses, please create a separate order for each distinct location.